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Privacy Policy
At Ostara, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR)
Information We Collect
Personal Data: When you place an order, create an account, or contact us, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
Usage Data: We collect information about how you use our website, including your IP address, browser type, and browsing behavior.
How We Use Your Information
Order Processing: To process and deliver your orders, and to communicate with you about your purchases.
Customer Service: To provide customer support and handle inquiries or complaints.
Marketing: To send you promotional materials, offers, and updates (you can opt-out at any time).
Improvement: To analyse usage data to improve our website, products, and services.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and delivery services. These providers are obligated to protect your data and use it only for the purposes we specify.
We may disclose your information if required by law or to protect our rights and safety.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
We use secure servers and encryption for sensitive information such as payment details.
Your Rights
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You have the right to request the deletion of your personal data under certain circumstances.
Restriction: You can request that we restrict the processing of your personal data in certain situations.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at info@ostaralife.com.