Returns and Exchange Policy

Returns

Timeframe: You have 10 days from the date of delivery to return your items. Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Process: Please contact our customer service team at info@ostaralife.com or call us at +44 1334 477651.

Exchanges

Eligibility: Exchanges are available for different sizes or colors of the same item, subject to availability. Process: Please contact our customer service team to arrange an exchange. If the desired item is unavailable, we will offer a refund or store credit.

Refunds

Processing Time: Once we receive your returned items, refunds will be processed within 2-3 business days. Payment Method: Refunds will be issued to the original payment method. You will receive an email confirmation once your refund has been processed.

Return Shipping

If you choose to return items using a carrier, you will be responsible for all associated return costs. We recommend using a tracked delivery method and keeping your proof of postage. Items should be returned in their original packaging to protect them during transit. Please allow sufficient time for your return to reach us. Returns received outside the specified timeframes will not be accepted and will be sent back to you.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including any return shipping costs.

In-Store Returns

At Ostara, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to offer the following return options: Refund: Clothing and accessories returned unworn, in a saleable condition with tags attached, and with proof of purchase are eligible for a refund within 3 days of the purchase date. Exchange or Store Credit: Clothing and accessories returned unworn, in a saleable condition with tags attached, and with proof of purchase are eligible for an exchange or store credit within 10 days of the purchase date. Please bring your receipt or proof of purchase when making a return or exchange. We appreciate your understanding and cooperation.